Operational status

15.06.2020 10:00AM CET

We observe unstable communication on 2G for some customers connected to Telia Radio Access Network in Norway – dependent on location, terminals and communication usage patterns. This occurred after changes in Telia’s network in the month of May. Measures introduced to reduce the consequences for affected customers, have only partially succeeded.

We have escalated the incident to Telia at the highest level. Telia and their vendor is working  to resolve it as quickly as possible.

Estimate for resolution: We have reason to believe the issue will be resolved by 16.06 9 am. New report on this matter tomorrow at 10 am.

We sincerely apologize for this. Contact support if you experience significant issues.

16.06.2020 12:00  2G Instability is resolved

The issue involving unstable communication over 2G for some of our customers on Telia Norway Radio Access Network in Norway – dependent on location, terminals and communication usage patterns is now resolved in cooperation with Telia. We offer our sincere apologies to customers that  had been affected. Please contact support if you are still experiencing significant issues with 2G.