Skip to content
  • There are no suggestions because the search field is empty.

3.9 - Move SIM / Change SIM Account

This Page contains the following Chapters:

 

3.9.1 - Move SIM

Note:
SIM Move is only available in Account context.

CMP Enterprise Portal allows Users to move SIM Cards between (Parent) Accounts with no or minimal service interruptions. This feature supports business processes such as

  • Incorrect SIM assignment to an Account,
  • Move of SIMs from Demo Accounts to Commercial Accounts,
  • Customer acquisitions or mergers, and
  • Customer splits/spin-offs.

Generally, SIM Cards can only be moved between active Accounts; however, Users are also able to move SIM Cards from suspended Accounts to active Accounts.

 

3.9.2 - How to Move a SIM

To change the SIM Account:

  1. Select one or more SIM Cards from the SIM Grid.
  2. Click on the Change Account sim_grid_functions_button_change_account icon in the Object Functions Menu.
  3. Select the Target Company.

    Note: In the case of an Account User, the Company of the current Account is preselected.
  4. Select the Target Account.

    cmp_move_sim_1

    Note: Only Accounts created under the selected Target Company are available for selection in the dropdown list.
  5. Click Next.
  6. Specify the Target Configuration of Price Plan, APN Group, and Service Profile.

    cmp_move_sim_2

    Note: Only resources available for the selected Account are available for selection. When SIM Cards are moved to a new Account, they are moved with the same Billing Status as what they had at their old Account.
  7. Click Save to confirm the SIM Move.

The SIM Move is completed immediately, which means that the SIM Cards are moved to the new Account instantly. All charges generated for the SIM Card up to the SIM Move are charged against the Source (old) Account and in the Target Account the new Subscription is created, activation charges are suppressed.

If the SIM is moved out of an Account on the same day that it is assigned to the Account, the old Account subscription will be deleted and there will be no charges against the old Account.