Frequently asked
questions

Com4 is a Norwegian IoT connectivity provider and part of Wireless Logic. We have delivered IoT connectivity for 15 years, serve more than 1,000 customers and have connected over 20 million SIM cards. Our team is based in Oslo.

One Com4 SIM connects to more than 750 mobile networks in over 190 countries, with LTE-M, NB-IoT, 2G, 3G, 4G, 5G and satellite where available. In most countries you have access to several operators, and the SIM connects automatically to the strongest available network. Coverage and radio technologies vary by country, so check your markets on our global IoT coverage page and include them when you ask for a quote.

The price depends on three things: how many SIM cards you need, how much data each device uses and which countries the devices operate in. You only pay for active SIM cards, with data from €0.001/MB, and large deployments get volume discounts.

You can choose between three pricing models:

• Pay-as-you-go: pay for what you use, with no fixed data volume.
• Data package: a fixed package that grows automatically when you need more, or a dynamic package where you pay for what you use each month.
• Data pool: all your SIM cards share the same data, and you pay for the average usage per card.

Fixed fees and data packages are invoiced monthly in advance, and usage is invoiced the following month. Get a commitment-free quote. Com4 sells to businesses only.

No. None of our subscriptions have a binding period unless this is agreed in your contract. If you cancel, the subscription runs until the end of the current month. You can end subscriptions yourself in the portal.

No. Many customers keep unprovisioned SIM cards in stock. These are not activated and generate no cost until you activate them. You can also pause active SIM cards in Polaris CMP when devices are in storage.

Yes. Our free IoT Test Kit includes up to 5 SIM cards per applicant, 100 MB of data per SIM per month for use in the EU, and is valid for 60 days. You can choose eSIM as the form factor, and each SIM supports 2G, 3G, 4G, 5G, LTE-M and NB-IoT.

Most customers start by testing our SIM cards in their own devices with the free test kit. Our IoT experts then help you choose the right plan, countries and APN setup, and SIM cards can be delivered pre-activated so devices connect as soon as they are powered on. With physical SIM cards, switching means replacing the SIM. You can run your current provider and Com4 side by side while you migrate, and there is no minimum contract period with us.

Com4 is operator-independent, so once you are with us you are not tied to a single mobile network. For new hardware, our SGP.32 SIM cards let you change operator profile over the air later, without touching the device.

A traditional roaming SIM has one identity (IMSI) from one home operator. Abroad it can only use the networks that operator has roaming agreements with, and some countries restrict permanent roaming, which can cut devices off after a period.

A multi-IMSI SIM holds several identities and can switch to the one that works best in each location. That gives access to more networks, a fallback if one network has problems, and fewer roaming restrictions. Com4 SIM cards are multi-IMSI and non-steered, so they connect to the strongest available network rather than a preferred partner. Where permanent roaming is restricted, such as in Turkey, we offer custom plans.

SGP.32 is the GSMA standard for remote SIM provisioning in IoT devices. It lets you switch from one operator profile to another over the air, without replacing the SIM. It is not a change of network generation, such as moving from 2G to 4G. The device owner chooses the remote manager (eIM), so changing provider no longer depends on the incumbent operator.

Com4's SGP.32 SIM cards are available to order now. SGP.32 needs a compatible eUICC and module, so existing SGP.02 devices generally cannot be upgraded by software. It works alongside multi-IMSI: start on a global profile and keep SGP.32 as an option for later. Read more about SGP.32.

Our support team is available on all business days from 08:00 to 16:00 Norwegian time (CET/CEST). You reach our IoT engineers and telecom specialists, not just a ticket system. Contact us by email at [email protected], through the support portal or by phone on +47 94 04 94 04. Customers with critical operations can add an extended SLA. See technical support and our operational status page.

All SIM cards are managed in Polaris CMP, our connectivity management platform, on laptop, tablet or mobile. Developers can automate SIM management through our API.