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Technical support for IoT connectivity

Dedicated support from trial and onboarding through to post-deployment.

At Com4, we know that reliable support is critical for successful IoT deployments. That’s why we offer dedicated support tailored specifically for IoT connectivity – ensuring your devices stay connected and your operations run smoothly.

Multiple ways to reach us. We’re here when you need us, through your preferred channel:


E-mail: [email protected]

Web: support.com4.no/support/login

Phone: +47 94 04 94 04

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Deep technical expertise

Our first-line support team consists of experienced consultants with strong technical knowledge across key areas including:

  • Hardware (HW)

  • IP configuration and coverage

  • Module compatibility

  • Advanced routing and network security

Extended service level agreements (SLA)

Need more assurance? We offer extended SLA options for customers with critical operations and high availability requirements.

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Packet data settings (APN)

APN

Description
com4
 Standard internet access, private IP address with central NAT and firewall.
internet
 Standard internet access, private IP address with central NAT and firewall.
public.com4.net
 Standard internet access, official IP address, dynamically assigned, no firewall.
static.com4.net
 Standard internet access, public IP address, statically assigned, no firewall (must be ordered separately).

 

Leave the username and password fields blank.

Normally a DNS (Domain Name Server) is assigned upon connection. Should there be a need to define these manually, the following IP addresses should be used:

37.26.208.10 Primary nameserver
37.26.208.74 Secondary nameserver

Nameservers can also be used as ICMP ping destinations for connection-trackers in modems and routers.

Settings for circuit-switched services (voice/SMS)

Message Central (SMSC) +47 94049005