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IoT Connectivity Support Services: Enhancing Your Experience

Unlock the full potential of your IoT program with tailored support services, encompassing trial, onboarding, and post-deployment stages. Maximize the benefits of your IoT initiative.

At Com4, we know that reliable support is critical for successful IoT deployments. That’s why we offer dedicated support tailored specifically for IoT connectivity – ensuring your devices stay connected and your operations run smoothly.

Multiple ways to reach us. We’re here when you need us, through your preferred channel:


E-mail: [email protected]
Web: support.com4.no/support/login
Phone: (+47) 9404 9404
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Deep Technical Expertise

Our 1st line support team consists of experienced consultants with strong technical knowledge across key areas including:
  • Hardware (HW).

  • IP configuration and coverage.

  • Module compatibility.

  • Advanced routing and network security.

Extended Service Level Agreements (SLA)

Need more assurance? We offer extended SLA options for customers with critical operations and high availability requirements.

Settings for packet-data

APN

Description

com4
Standard internet access, private IP-address with central NAT and firewall.
Internet
Standard internet access, private IP-address with central NAT and firewall.
Public
Standard internet access, official IP-address, dynamically assigned, no firewall.
Static
Standard internet access, public IP-address, statically assigned, no firewall (NB must be ordered!).

 

Fields for username and password is supposed to be blank.

Normally a DNS (Domain Name Server) is assigned upon connection. Should there be a need to define these manually, the following IP-addresses should be used:

37.26.208.10 Primary nameserver
37.26.208.74 Secondary nameserver

Nameservers can also be used as ICMP ping destinations for connection-trackers in modems and routers.

Settings for circuit switched services (Voice/SMS)

Message Central (SMSC) +47 94049005